![]() ![]() It turns out that you need to install 3 pieces of HP software to support the fingerprint reader. I went to the HP web site and got all the software for this system. “Not supported” does not mean “our systems no longer work”. I’m not done at this point you understand. And yes, the relevant Biometric option in the system settings is present, it shows the reader hardware and driver, everything is A-OK. ![]() I’ve even seen screen shots of what this fingerprint reader option is supposed to look like, exactly where it is, everything. The Windows Hello screen that is supposed to support fingerprint readers, lacks the fingerprint reader option on this system. It covers fingerprint readers too! So we are covered, right? ![]() It turns out that Windows Hello isn’t limited to facial recognition, which has gotten most of the press. In fact we prepared rather carefully.Īs part of that I researched Windows Hello. It turns out that HP only supports laptops 2 years old or less so I prepared our upgrade with the idea we won’t get support. That worked reasonably well but the fingerprint reader is missing in action. A couple of months ago I volunteered to upgrade it to Windows 10. The thing is that it has a fingerprint reader that worked fine under Windows 7. It’s a very nice laptop that’s about 4 years old. Not really mine, it belongs to a family member.
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